Need to claim? Start your claim online, contact us for your geyser emergency or download a claim form and submit it in your own time.
Submit a claim now with our quick and easy online process.
Please have the following ready:
Give us a call 24/7 and one of our advisors will ensure that you receive prompt assistance.
Download a claim form below and submit it in your own time with all your supporting documentation
Don’t panic! This is why you have insurance - take a deep breath and follow these steps.
If possible, try to minimise any further damage such as turning off the water mains or phoning the fire brigade.
Where necessary, effect any emergency or temporary repairs to prevent further injury, loss or damage.
Take photos of all the damage and any emergency repairs undertaken. Please keep all the damaged or replaced items.
If the damage or loss was caused by theft, attempted theft, malicious damage, violent disorder, riots, or civil commotion, report the matter police as soon as possible and obtain a police case reference number.
Notify us of your claim as soon as reasonably possible after the event (online or submitting a claim form), but not later than 31 days.
Please send us the documentation you’ve obtained such as repair quotations, damage report detailing the cause of the loss or damage as well as photos and further information requested.
Let us take care of the rest.